Customer Account Number:
Customer account numbers are assigned with your first order. Please reference this number on all correspondence and phone calls for faster and more efficient service.
Customer service representatives are available Monday through Friday, 8:00 a.m. to 4:30 p.m., Central Standard Time. Orders can also be placed by fax at 1-539-202-2990, mailed to The Tag Place, P.O. Box 55329, Tulsa, OK 74155-5329, or by the web at www.tagplace.biz.
You can provide payment for your order by using one of the following methods:
Master Card, Visa, or American Express.
An account can be established with an approved credit application (net 30-day terms)
International orders must be prepaid in US currency or by credit card
Most stock orders are shipped UPS ground within 24 hours of the time your order is received. Custom orders vary depending on product line, call for details. For international orders, contact us for advice on the most efficient and economical method to ship. Most orders are FOB Tulsa, Oklahoma. Shipping charges are pre-paid and then added to your invoice. For orders using your account number a $3.50 handling fee will be charged.
Orders are usually processed within 24 hours of when they are received. For faster order processing, you can request a rush on your order. A nominal rush charge of $20 per order will be added to your invoice. Just let s know when you place your order.
If you aren't satisfied with a stock order, feel free to return it within 30 days. Please call for an authorization, and we will be happy to process a prompt replacement, refund, or credit. (Returns on special orders or customized product are not accepted.) Pack the item to ensure safe return shipping. Include a copy of your original invoice, packing slip or a detailed note with explanation for return. A 10% restocking fee may apply to your return.
Damage, Shortage and Loss Claim:
Inspect all shipments carefully before accepting from the carrier. If damage or shortage exists, do not accept shipment until the shipping agent notates the extent of the damage or shortage. Notify us within 10 days of any damage or shortage and we'll provide you information on how to process the claim. Do not refuse delivery as this only creates more steps in resolving the issue.